Get started in 7 simple steps

1. Sign up with Pengwin

Open a chat with Pengwin on Facebook Messenger and type “Get started” to register. It’s fast and free.

2. Activate Pengwin from the Extention tray in FB Messenger

When you’re in an ongoing conversation with a customer in FB Messenger, press the “Explore” button, then search for “Pengwin” and activate your shipping assistant.

3. Invite your customer to provide his shipping details

Invite your customer to provide his shipping address and contact details – no more typos in the address.

4. Provide parcel size and content

Select the parcel size and product category – we will find the best shipping rate for you.

5. Select your preferred carrier

Select your preferred shipping carrier from the list.

6. Make the payment

Choose you preferred payment method and make a payment immediately – you will receive the shipping label and tracking number right after that.

7. Share the tracking number and status updates with your customer

Finally, post the tracking number directly into the chat with your customer – so he/she can track the shipment. No more “where is my parcel?” questions.